Returns & Refunds policy

Effective Date: October 2026

At Shiptech Marine Ltd., customer satisfaction is important to us. We strive to supply quality marine parts, electronics, boating accessories, and safety equipment. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

30-Day Return Policy

Most regularly stocked products purchased through www.shiptech.ca may be returned within 30 days from the date you receive your order.

To qualify for a return, the product must be:

• Unused and in new condition

• Complete with all original packaging, manuals, labels, accessories, and hardware

• Free from damage, installation marks, or modifications

• Accompanied by proof of purchase

Returns received after 30 days may not be accepted.

Return Authorization (Required)

Before returning any product, please contact Shiptech Marine Ltd. to obtain a Return Authorization (RA) Number.

Returns received without prior authorization may be refused.

Email:
hello@shiptech.ca

Please include:

• Order Number

• Customer Name

• Product Part Number

• Reason for Return

Return Shipping

Unless the return is due to our error or a manufacturer's defect:

• Customers are responsible for all return shipping costs.

• Original shipping charges are non-refundable.

• We recommend using an insured, trackable shipping service.

• Shiptech Marine Ltd. is not responsible for lost or damaged return shipments.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Shipping charges, handling charges, and expedited shipping fees are not refundable.

Products That Cannot Be Returned

The following items are non-returnable unless defective under the manufacturer's warranty:

Marine Electronics

Including but not limited to:

• GPS Chartplotters

• Fish Finders

• Radar

• AIS Equipment

• VHF Radios

• Autopilots

• Instruments

• Cameras

• Networking Equipment

Products that have been:

• Installed

• Wired

• Registered

• Programmed

• Activated

cannot be returned.

Safety Equipment

For hygiene and safety reasons, the following cannot be returned once opened or used:

• Inflatable Life Jackets (PFDs)

• Foam Life Jackets

• EPIRBs

• PLBs

• Flares

• First Aid Kits

• Rescue Equipment

unless defective under warranty.

Special Order Items

Products specially ordered at the customer's request are final sale and cannot be returned.

Cut-to-Length Products

Including:

• Rope

• Wire Rope

• Cable

• Chain

• Tubing

These items are custom-cut and are not returnable.

Books, Charts & Software

The following are non-returnable:

• Books

• Navigation Charts

• Digital Charts

• Opened Software

• Downloadable Products

Chemicals & Paints

Including:

• Paint

• Bottom Paint

• Adhesives

• Sealants

• Lubricants

• Cleaners

• Solvents

cannot be returned once opened.

Electrical Components

Electrical products showing signs of installation, wiring, modification, or misuse are not eligible for return.

Damaged or Incorrect Shipments

Please inspect your order immediately upon delivery.

If your shipment is:

• Damaged

• Missing items

• Incorrect

• Defective

please notify us within 48 hours of receiving your order.

Whenever possible, include photographs of:

• Shipping carton

• Packaging

• Product

• Shipping label

This helps us process your claim quickly.

Manufacturer Warranty

Many products sold by Shiptech Marine Ltd. are covered by the manufacturer's warranty.

Warranty coverage varies by manufacturer.

If your product develops a defect after installation or use, we will gladly assist you with the manufacturer's warranty process.

Product Compatibility

Customers are responsible for confirming that products are compatible with their vessel, engine, trailer, or marine equipment before ordering.

If you are unsure, please contact us before placing your order.

Our team is always happy to help.

Order Cancellations

Orders may be cancelled before shipment.

Once an order has shipped, it will be treated as a return under this policy.

Special-order items may not be cancelled after they have been ordered from the supplier.

Exchanges

If you require a different size, model, or part number, please contact us.

Exchanges are subject to product availability.

Limitation

Shiptech Marine Ltd. reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Shiptech Marine Ltd.

Richmond, British Columbia

Email: hello@shiptech.ca

Website: www.shiptech.ca